HIGHBALL FAQ’s

• How long will the build be going on for?

  June 24th - 28th and July 1st - 4th during the day

  The work will start at 8am and finish at 4pm each day.

• Which areas will be affected by the build?

  On June 28th the cherry picker will be moved for the evening to give full access to the top out, and will only close off 3 climbs in the cave section/comp wall area.

  While the build is going on, the far end of the comp wall/top out section will be affected. And occasionally the mezzanine.

• How will the High Ball benefit customers?

  A new level of climbing for excitement, enjoyment and for those of you wanting to take your bouldering one step higher... Our very own Yonder High Wall! 

  This new addition will extend above a section of our competition wall, giving additional vertical climbing in our mezzanine space, and will create eight metres of steep overhung climbing for you to try out.

• Why did I only hear about it last week?

  It has been a conversation for a long time coming, we’ve been good at keeping it a secret!

  We wanted to allow more time for communication to our customers however, due to labour constraints we had to start it MUCH sooner than expected.

• Will the noise be a disturbance/distraction?

  It will cause the same amount of noise as a traditional route-setting day.

• Will I (customer) be able to climb the highball?

  • When in use, the safety procedures surrounding the high ball consists of dragging out a large Air Bag to catch falls underneath. For this reason it won't always be out!

    Have no fear - We have lots of fun events/ members lock-ins and more planned for when access will be permitted to customers.

  • Additional climbing on the mezzanine will always be open

  • We’re hoping to have a monthly/bi monthly lock in event where customers can learn how to use it/use it safely. 

    • There will be some restrictions surrounding brand new climbers, but we will be offering ways of training people to have access to the wall. more to come on this

  • When the HighBall is not in use, the holds at the top will be removed/covered so that you know when to climb down and where the route ends.

• For Members and Pass Pack Users affected

  What we can do for..

  Punch Pass customers

  • We can extend their punch passes for another 2 weeks if they don’t want to climb during this period. 

  Prepaid membership customers

  • We can extend their membership for 2 weeks so they don’t lose out on any climbing! 

  EFT Members

  • They can bring an extra 2 guests for July and August

  Please reach out to our staff on the desk at info@thisisyonder.com to claim.

• Are we offering concession during this period?

  During periods of heavy disruptions - yes. However during the evenings - no.

• FURTHER questions and concerns:

  We understand that any amount of disruption can cause some unease. If you are experiencing discontent please email Nell, our customer experience manager on nell@thisisyonder.com and we can talk through and resolve your concerns.