TERMS & CONDITIONS

OUR DUTY OF CARE

The rules of the climbing centre are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we, as operators, owe to you, the customer, by law. As such they are not negotiable and if you are not prepared to abide by them then the staff must politely ask you to leave. We reserve the right to remove anyone from the premises if we deem it necessary.

YOUR DUTY OF CARE

You also have a duty of care to act responsibly towards the other users of the centre. Statements of ‘Good Practice’ are posted around the centre adjacent to the relevant facilities. These describe the accepted methods of use and how customers would normally be expected to behave towards each other.

All individuals must notify their teachers of any health issues prior to starting any climbing or studio/gym classes.

It is important to note that our teachers are not trained medical professionals and are not qualified to define someone’s ability to participate in any class. This falls into the personal responsibility of the individual.

If the individual is pregnant, please consult a doctor before attending any activities in the centre. Please also notify your teacher beforehand if you do attend any classes.

Declaration of fitness: I certify that to the best of my knowledge, I do not suffer from a medical condition which might have the effect of making it more likely that I will be involved in an accident which could result in injury to myself or others.

Declaration of fact: I also confirm that the above information is correct and if any information changes I will notify the centre.

Liability: By registering with Yonder, I acknowledge and understand that Yonder will not be held responsible for any and all liabilities in connection with injuries that may arise during any activities conducted on its premises.

• Report any accidents or injuries to the staff IMMEDIATELY.

• In case of emergency, please follow instructions from our staff. Emergency Exits are

• Smoking is not allowed anywhere in the building.

• Yonder does not accept liability for any lost or damaged personal belongings. For security reasons, clients are advised to place personal belongings in the lockers provided.

• Although we always endeavour to give any article of lost property to the owner, we do not take responsibility for any item held in lost property. Such items will be kept until claimed. We will hold lost items for no longer than 2 weeks, after which, the item will either be donated or destroyed. Please email info@thisisyonder.com to claim any lost items.

• I am aware that being a member at Yonder grants me access to the gym and stretching areas to be used with due care. I also understand that this does not grant me free use of the climbing wall or studio classes and failure to check in appropriately and paying the due amount could remove my access to these areas.

• To ensure a safe and enjoyable environment for all climbers, we enforce a three strike policy. If our staff determines that your behavior poses a safety risk, they will kindly request you to conclude your session and may recommend booking an appropriate induction for further guidance.

• This applies regardless of whether you have previously completed an induction.

• You use the training equipment at your own risk. If you are unsure how to safely use any equipment, please ask a member of staff.

• Under 18s are not allowed in the training areas or on any equipment, unless with our coach.

• It is your responsibility to seek proper medical advice before using any training equipment.

All clients are entitled to use The Studio’s facilities during scheduled sessions. Clients are not to use the studio outside of their booked sessions.

Children under the age of 18 may not use the studio or attend any regular classes, unless specified in the class description. Yonder reserves the right to refuse any minor into The Studio.

Clients are requested to wear appropriate clothing for their class. We do not permit footwear in the studio, and we request that all footwear be left in the space provided outside of the studio.

We do not allow food into the studio unless under special circumstances.

CLIMBING RULE

• Keep the green mats free of obstructions, ie. water bottles, bags etc..

• NO food or drink on the matting.

• DO NOT grab the top of the wall.

• Report any faults with the wall, mats or holds, or any dangerous behaviour to a member of staff immediately.

• Never climb directly above or below another climber.

• Stand well back from the climbing walls when not climbing.

• DO NOT SIT or stand in fall zones, and keep fall zones free of any personal items.

• Always climb down where possible or at the very least perform a controlled landing from height.

• Entering the climbing area whilst under the influence of alcohol or drugs is strictly prohibited. If the staff suspect or know you have had an alcoholic drink you may be refused entry/asked to leave the matted area.

• The angle of the ‘Angle Change Spray Board’ must not be changed if a climber is actively using it. Please ask staff if you are unsure of how to operate this equipment.

• Don’t let children that you are supervising go higher than you can reach until you are confident they are able to climb down on their own.

• When supervising a child, always walk around the centre together (both on and off the mats) and stay within reach or line of sight (depending on maturity).

• EXITING THE SLIDE (AND DOORS THAT LEAD ON TO THE MATS)

• When a child is exiting the slide or passing through doorways, the supervising adult must position themselves strategically in order to ensure a safe pathway for the child.

CLIMBING BEST PRACTICES

Climbing beyond your capabilities on any wall may result in a fall. Any fall may result in an injury despite the safety systems in place. Therefore, it is crucial that you conduct a dynamic personal risk assessment before each attempt.

While safety mats are designed to reduce the risk of injuries, it is essential to recognise that they cannot completely eliminate the potential for serious harm. Therefore, it is of utmost importance that you approach climbing with caution, make sound judgments, and always prioritize your personal safety.

Additionally, it is your responsibility to act in a reasonable manner and take all essential precautions to prevent endangering yourself or fellow climbers. It is crucial to remain attentive to and comply with the safety regulations of the climbing center at all times.

Falling off and descending

Avoid uncontrolled falls. They are likely to result in injury to yourself or others. Always down climb where possible.

Plan the easiest way down before you climb up.

Practise falling off in a controlled manner before pushing your limits.

Be aware of other climbers and their fall zones.

TOP OUT RULE

• The centre boulder in the ground level area hosts some top out climbs.

• You may ONLY top out on the routes that say “top out” on the start tag.

• NEVER climb down from the ‘top out’ climbs. Use the slide or the stairs to descend from the top out boulder.

USE THE SLIDE SAFELY

• Check there is no one using it or at the bottom

• Stay seated and go feet first

• Start slowly by using your feet and hands on the side wall if you are unsure of the speed

SPOTTING

• Spotting involves providing assistance to a climber in managing their fall, rather than trying to catch them completely.

• Do not attempt to spot someone unless you are confident that you can do it safely.

• Always gain consent before spotting

• Please understand that the following rules are there for the safety of all of our customers.

• Studio, Workspace and Cafe visitors are all required to follow this process before being allowed to enter the climbing areas.

To participate in any activities at Yonder, it is mandatory to have completed the appropriate registration form on our system, watched our safety video and have agreed to our Terms and Conditions.

STUDIO WAIVER

All individuals participating in any studio or gym class must register on our Momence system and have signed the studio & gym waiver.

CLIMBING WAIVER

Adults

ALL ADULTS wanting to climb or to step onto the matted areas at Yonder, must watch the safety video and sign the adult registration waiver for climbing. This confirms your agreement to adhere to the established rules and to acknowledge the inherent risks associated with indoor bouldering. This indicates that you understand the risks and hazards present in the participation of climbing and that you will uphold the terms of use of the centre to minimise any risk of injury.

If a customer has never been climbing before we STRONGLY ADVISE booking onto an adult induction before they go climbing unsupervised.

For Under 18s, please see the Under 18 sections.

All children under 18 must be supervised at all times in the centre unless they have been assessed by the management and registered for unsupervised climbing.

• No Children under 3 years old.

• All supervising adults must complete a family induction to ensure safe supervision and adhere to the Yonder supervision standard. All supervising adults may then supervise up to two 6-17 year olds, or one 3-5 year old, at any one time.

• This form must be filled out by an Over 18 Supervising Guardian and contain all the required information for that person and the Under 18 Child. This form must then be completed in full in all required fields and signed off by a member of Yonder Staff.

• The supervisor must take full responsibility for the behaviour and safety of the participant(s).

• A single form must be filled out for each child, meaning the responsible adult must complete the form once for everyone under 18 that they are supervising.

Supervisors are permitted to supervise without completing a family induction for the following reasons

• Can prove that they have adequate experience supervising children in a bouldering gym.

• Are part of a team or hold any climbing qualifications.

To ensure adequate supervision, all supervisors must successfully pass a brief test to demonstrate their competence in supervising climbers.

1 to 1 supervision for children aged 5 and under. 2 to 1 supervision for children aged 6 - 17

Both the supervisor and child must book and pay for the session (if they don’t have a membership or passpack). Supervisors do not pay entry when only supervising.

The Supervisor must not climb while supervising any participant 5 years old and under.

The Supervisor must not climb at the same time as the participant that they are supervising.

Supervising whilst under the influence of alcohol or drugs is strictly prohibited. If our staff suspect you are under the influence they will ask you politely to leave.

If you are unable to answer the supervisory safety questions, you will have to book a family induction before being allowed to supervise.

Don’t run ANYWHERE in the centre.

When walking around together, keep clear of the walls and fall zones, always look up.

Never climb or walk under another climber.

This unsupervised Under 18 option is only available to climbers aged between 14-17 years.

A parental consent form must be signed before our coach can assess the child.

An Under 18 Unsupervised form must be completed before any Under 18s are signed off to climb unsupervised. This form can be found on the website or at reception.

A child also be eligible for Under 18 Unsupervised climbing based on the following factors:

• GB Climbing Squad

• NIBAS / NICAS

• Evidence that they are a member of another climbing centre squad or performance group

• Under 18s who have been observed by Yonder staff to climb proficiently and responsibly in the centre.

Parent/Guardian consent forms are required before any Under 18 can take part in any Yonder INSTRUCTED activities. This is including but is not limited to:

• Yonder Kids Term Clubs

• Yonder Half Term Clubs

• Private instructed sessions with our coach

Under 18 year old climbers can be signed off as Unsupervised Under 18 climbers. As well as a specific assessment and Duty Manager sign-off, a parent/guardian consent form must be completed before said Under 18 can climb unsupervised.

• All of our Instructors hold a relevant qualification or has been nominated by the centre manager, and have been suitably trained and experienced for the role.

• It is the responsibility of the group instructor to ensure proper supervision of the group.

• Instructor to group ratio is a maximum of 1:6

• Full payment must be made before the instructed session takes place.

Instructed Session Purchasing Policies

• Full payment must be made before the instructed session takes place.

• In the event of a client cancellation for an instructed session, the course/session is refundable up until 24 hours before the time of the session.

• No refunds will be provided in the case of partial attendance or missing a class during a term/course. We believe in the importance of consistent participation in order to maximize the learning experience and maintain the integrity of the course structure. Therefore, we encourage all participants to attend all classes as scheduled to derive the full benefits of the course.

• Yonder will make every attempt to ensure that your sessions/events will run smoothly as scheduled and will endeavour to rearrange your booking should it prove impossible to provide a service as a result of a situation beyond its reasonable control.

• In the event of Yonder cancelling a booking, the client will be entitled to one of the following:

  • A full refund

  • A transfer to an alternative course/date.

• Yonder staff and instructors reserve the right to remove participants from any session if it is deemed that their behaviour places at risk the safety or enjoyment of that individual or others

• If you purchase any membership, session or class at Yonder, you will be deemed to have read and accepted the terms and conditions, and the general rules contained on our website.

• All customers must make a full payment to participate. Payment can be made by telephone, online or in person at the centre by credit or debit card.

• All memberships, Studio Credits, Climbing Passpacks and classes can be booked online.

• Members are responsible for ensuring that their contact and billing information is correct and up-to-date. Should a payment be declined, the member’s account will be suspended until the required amount is paid.

• Online class bookings take priority over drop-in clients. If there is space available in the class, we will accommodate clients where possible.

• Details of class times may vary from time to time. Any changes in class times will be published by Yonder on our website and on Momence online.

• Classes and inductions start at the advised time. Participants are encouraged to sign in at least 5 minutes before the start time to avoid their space being passed onto a wait-listed participant.

• We reserve the right to refuse any bookings.

• Yonder will provide confirmation of online bookings via email. In the unlikely event that the requirements cannot be met after booking, the centre will contact the customer to make alternative arrangements when possible.

• Yonder reserves the right to cancel a booking for reasons that are out of our control (e.g. teacher unavailability, illness or adverse conditions).

• All Yonder Studio sessions can be cancelled with a full credit refund up to 2 hours before the class’s start time. Any cancellations made after this will not be credited back to the client’s account.

• Only cancellations adhering to our cancellation terms will be granted a full credit refund back into your account.

• We offer studio credit refunds instead of monetary refunds.

• Climbing Classes, Personal Training and Gym session bookings can be cancelled with a full credit refund up to 24 hours before the class’s start time. Any cancellations made after this will not be credited back to the client’s account.

• You are responsible for ensuring your availability for each day of a course. Please note that if you are unable to attend any portion of the course, rescheduling will not be possible, and no refunds will be provided for the missed component.

• If you cannot make a Climbing Induction, we will attempt to reschedule the induction.

• Gift cards and account credits are not refundable or exchangeable for monetary value.

No-Show Policy

Failure to cancel a studio class will incur a charge of £2.50 taken directly from the customer's account.

This may be disputed by sending an email to info@thisisyonder.com

Studio Credit Packs and Climbing Pass Packs hold a 12 month expiration from the date of purchase. This may be extended under specific circumstances.

These are non-refundable if the client has used any/all credits within the pack.

Punch cards cannot be exchanged for monetary value.

Each punch allow 1 entry on the day it is used.

This membership allows unlimited access to the following based on membership.

Climbing: Climbing wall, Gym space, 50% off studio classes and 10 % off gym classes.

Studio: Unlimited classes, Gym space, 50% off single climbing sessions and 10% off gym classes.

This membership will expire 1 month from the date of purchase.

Once a membership has been used it can be cancelled at any time, however, no refund will be given for any remaining balance.

You are able to freeze your membership for an unlimited amount of time.

This membership allows unlimited access to the following based on membership.

Climbing: Climbing wall, Gym space, 50% off studio classes and 10 % off gym classes.

Studio: Unlimited classes, Gym space, 50% off single climbing sessions and 10% off gym classes.

This is paid by Electronic Funds Transfer and paid monthly until cancelled or frozen by the customer.

There is a minimum subscription period of 3 months.

Customers may only cancel or freeze their membership after this 3-month period without financial penalty.

To cancel a Monthly Rolling Membership, you must let us know at least 5 days BEFORE the next monthly payment of your Electronic Fund Transfer. Up until the day your membership expires, you are able to use the centre as usual.

Members benefit from the preferential membership rates and perks and therefore, it is reasonable that Yonder holds the rights to charge clients for all payments due over the course of the minimum subscription period, regardless of whether a client requests to cancel before the minimum subscription period has been completed.

On certain occasions, you might find it necessary to pause your membership, whether it's due to an injury or a well-deserved holiday. In such cases, members can request to freeze their memberships by sending an email notice to info@thisisyonder.com.

There is a minimum freezing period of 1 week.

It is possible to freeze the following climbing memberships:

6 Month Memberships

12-month Memberships

Monthly Rolling Membership

Joint Memberships.

6 and 12-month memberships may be frozen from the date of purchase for an unlimited amount of time.

Monthly Rolling Memberships can be frozen only from the next billing date.

We do not offer a refund for the remaining days of the month until the next billing date.

There may be a pro-rate cost when unfreezing the membership.

FREEZING JOINT MEMBERSHIP

If one person needs to freeze their membership, it is possible to temporarily suspend their membership. During this freeze period, the other person's membership will remain active, and they will continue to pay a reduced fee of £57, equivalent to a Single Rolling Membership. This arrangement ensures fairness and flexibility while accommodating the specific needs of the individual requesting the freeze.

There may be a pro-rate cost when unfreezing part of the membership.

Joint memberships acts the same as an unlimited membership (see Unlimited Memberships)

Joint Memberships are paid by Electronic Funds Transfer monthly from one person’s account.

The funds are calculated as £57 for the first person and £43 for the second person.

Customers do not need to attend the centre at the same time.

FREEZING JOINT MEMBERSHIP

Joint memberships can be frozen only from the next billing date. There may be a pro-rate cost when unfreezing the membership.

If one person needs to freeze their membership, it is possible to temporarily suspend their membership. During this freeze period, the other person's membership will remain active, and they will continue to pay a reduced fee of £57, equivalent to a Single Rolling Membership. This arrangement ensures fairness and flexibility while accommodating the specific needs of the individual requesting the freeze.

There may be a pro-rate cost when unfreezing part of the membership.

Climbing member guest passes are limited to 2 people per month and can only be used by a guest upon their first visit to Yonder.

**1. Introduction**

1.1 These terms and conditions (the "Agreement") govern the use of the co-working space (the "Workspace") provided by [Yonder], located at [4-6a Hookers Road, London. E17 6DP]. By using the Space, you agree to comply with and be bound by these terms and conditions.

**2. Membership Agreement**

2.1 Membership to the Workspace is granted every month, and members are required to pay the agreed-upon fees in advance.

2.2 By confirming your membership start date either in person, by email, text, phone, or through the Workspace app or Yonder website, you agree to be bound by these Workspace rules. The membership team admits new members when space is available. The membership team shall have sole and final authority to decide who shall become a member of Yonder Workspace.

2.3 Memberships and Payment of Fees

2.3.1 Flexi Desk memberships are paid monthly upfront via direct debit and renew on the same date as your start date. You can cancel by giving written notice to Workspace before the renewal date. No notice period applies for Flexi Desk Members.

2.3.2 Permanent memberships are paid monthly upfront via direct debit (or another means pre-agreed with Workspace). Permanent memberships are prorated and renewed at the start of each month. You can cancel by giving written notice to Workspace with a given notice period. The notice period for permanent memberships is the remainder of the current month plus the following full calendar month. (For your clear understanding, this means that from the day you confirm your cancellation by email to workspace@thisisyonder.com you will have 1 more full monthly payment to make.)

2.4 It is within our discretion to amend our membership fees at any time, and we will notify you at least one calendar month in advance if and when there are to be any changes to the amount, date, or frequency of the fees due.

2.5 Memberships are non-transferable, and members must not allow others to use their access credentials. Your membership will commence on the date agreed, or the date your first pro-rata period or full monthly fee is paid, or the date that a signed direct debit mandate is made, or by another agreed date per prior arranged with the membership team.

2.6 Membership Perks. Membership perks are only valid for Workspace members with an active Workspace membership. Included membership perks are included and updated on the website found in the link: https://www.thisisyonder.com/workspaceperks

**3. Yonder Workspace App**

3.1 You have access to your membership via the Yonder Workspace app, which you can download upon signing up during your in-person visit. You will be shown how the app works, and any questions will be answered. Your Yonder Workspace app will be your ‘membership hub’ where you can see all of the Workspace information, such as updates on club events, booking use for timed sessions in either meeting room or call booths/room as well as allowing you private entry into the Workspace by using the electronic secure door entry system.

3.2 Members should also expect to be asked to present their membership phone app if asked by a member of the onsite team.

3.3 Where any member allows their Yonder Workspace app to be used by a non-member, the member whose app was used will face termination of their membership. Please notify us immediately if your membership app has any problems.

**4. Guest Policy**

4.1 Members may bring guests into the co-working space, but guests must adhere to the same rules and standards as members and must be signed in as visitors via the Workspace portal.

4.2 Members are responsible for the behaviour of their guests and must accompany them at all times.

4.3 The Workspace is designed for use by adults over the age of 18 years. All children under the age of 18 are not permitted to join or enter as guests, except on special pre-booked family days or events as may be held from time to time.

4.4 Members can invite guests to use other facilities within Yonder. Members and their guests must follow the protocol and terms for each activity or space they wish to use. For climbing please visit https://www.thisisyonder.com/first-time-visit-1.

**5. Use of Space**

5.1 Members are entitled to use the common areas and amenities provided by the Workspace during regular business hours unless otherwise specified.

5.2 Members must respect the rights of other members and maintain professional and respectful behaviour at all times.

5.3 The Workspace reserves the right to restrict or revoke access to members who violate these terms or engage in disruptive behaviour.

5.4 We may at times close all or part of the Workspace to members and their guests for private events or necessary maintenance, repair, or redecoration work. Where we close part or the whole of the Workspace for private events, please honour and respect the privacy of all private events occurring in the Workspace and refrain from communicating any information about the event to third parties in any medium. Where all or part of the Workspace is closed for maintenance, repair, or redecoration work, or where we need to withdraw facilities or services because we consider that they may pose a risk to the health or safety of our members, guests, or staff, or that they are detrimental to the business, we will seek to ensure that any such area, facility, or service is reinstated as soon as practicable.

5.5 Yonder leisure facilities can be used by Workspace members but must first complete any inductions and waivers necessary before taking part. Under no circumstances should a member enter the climbing mats without the above and checking in at reception.

**6. Shared Resources**

6.1 Members are expected to treat all shared resources, including spaces, furnishing, meeting rooms, cool booths, toilets, and other common areas, with care and consideration for others.

6.2 Equipment and supplies should be used responsibly, and any malfunction or damage must be reported promptly.

**7. Security and Access**

7.1 Access is provided via the Yonder Workspace App (digital key) or fob (fees apply) provided by the Yonder and is for the sole use of the membership holder. Access rights should not be provided to anyone else unless authorised by a Yonder employee.

7.2 Members should report lost or stolen access fobs immediately to Yonder management.

**8. Internet and Technology Usage**

8.1 Members are expected to use the internet and WIFI within legal and ethical bounds.

8.2 Unauthorised access to Yonder’s network or any malicious activities are strictly prohibited.

**9. Facilities and Amenities**

9.1 Members are responsible for the proper use and care of all facilities and amenities provided by the Workspace.

9.2 Any damage to the premises or equipment caused by a member must be reported immediately, and the member may be held financially liable for repairs or replacement.

**10. Cleanliness and Organisation**

10.1 Members are responsible for their waste, and maintaining a clean and organized workspace.

10.2 Personal belongings should not obstruct walkways or shared spaces, and members should clean up after themselves in communal areas using the internal and external waste bins provided accordingly.

**11. Food and Beverages**

11.1 Members may bring and consume food and beverages in designated areas.

11.2 Clean up after using shared kitchen facilities, and be mindful of strong odours that may disturb others.

**12. Confidentiality and Security**

12.1 Members are responsible for the security of their personal belongings and must not share access credentials with unauthorised individuals.

12.2 Members must respect the confidentiality of information shared within the Workspace and should not disclose sensitive or proprietary information without the owner's consent.

**13. Respectful Conduct**

13.1 Members must conduct themselves professionally and respectfully at all times within the co-working space at Yonder.

13.2 Disruptive behaviour, including excessive noise, or any activity that interferes with others, is strictly prohibited.

13.3 Phone calls, videos, songs, internet calls, presentations, and all other audio can be taken throughout the Workspace; however, we ask members to be respectful to others and use personal headphones or call booths if possible.

**14. Liability**

14.1 Yonder is not liable for any loss, damage, or theft of personal property belonging to members or their guests.

14.2 Members are responsible for their insurance coverage for personal and professional activities within the Workspace.

**15. Payments and Fees**

15.1 Members agree to pay all fees associated with their membership promptly and in accordance with the agreed-upon terms.

15.2 Membership Cancellation for Non-payment. Failure to pay your monthly subscription within 30 days of the due date will result in you (and related members) no longer being admitted to the Workspace. If secure arrangements to settle outstanding fees are not made within 14 days, then your membership will be terminated without further notice.

**16. Termination of Membership**

16.1 Failure to comply with these rules may result in the termination of your Workspace membership.

16.2 Either party may terminate this Agreement with written notice, subject to the terms outlined in the membership agreement.

16.3 The Workspace reserves the right to terminate memberships immediately if a member breaches these terms or engages in conduct that is detrimental to the community.

**17. Compliance with Laws**

17.1 Members must comply with all local and UK government laws while on the premises of the co-working space.

17.2 Any illegal activities or violations of laws will result in immediate termination of membership.

**18. Miscellaneous**

18.1 These terms and conditions may be amended by Yonder with notice to members.

18.2 This Agreement constitutes the entire understanding between the parties and supersedes any prior agreements or understandings, whether written or oral.

By using Workspace, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.

**19. Contacting us**

19.1 Should you have any questions regarding your membership and/or our Workspace rules, please contact us at workspace@thisisyonder.com