TERMS & CONDITIONS

All sporting activities including bouldering, studio classes and gym use have a risk of serious injury or death. Participants must be aware of and accept that even if they follow all good practise, there may still be the risk of accident and injury. It is the responsibility of the participant to adhere to the conditions of use outlined below.

There is an inherent risk involved with sporting activities. By completing your waiver and undertaking activities within this centre you are accepting these risks and acknowledging that these risks cannot be completely removed.

If you do not understand any of the terminology or content contained in this document, ask a member of staff to clarify.

  • Our Duty of Care

    The rules of the climbing centre are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we, as operators, owe to you, the customer, by law. These are not negotiable. If you're not prepared to abide by them, staff have the right to ask you to leave. We reserve the right to remove anyone from the premises if necessary.

    Your Duty of Care

    You have a responsibility to act safely and respectfully towards others. Always inform your instructor of any health issues before taking part in climbing or fitness activities. Please be aware that our instructors are not medical professionals. If you're pregnant or unsure about your ability to participate, consult a doctor and inform your instructor beforehand.

  • Centre Use & Facility Rules

    • Report any accidents or injuries to staff immediately.

    • Staff are here to help, but do not provide continuous supervision. We require all individuals participating in activities to read and understand the relevant policies and rules to ensure their own safety.

    • In case of emergency, please follow instructions from our staff.

    • Smoking is prohibited throughout the premises.

    • Yonder does not accept liability for any lost or damaged personal belongings. For security reasons, customers are advised to place personal belongings in the lockers provided.

    • Although we always endeavour to give any article of lost property to the owner, we do not take responsibility for any item held in lost property. Lost property is kept for 4 weeks max and then donated or discarded.

    • Memberships are area specific and does not grant free access to other areas than what is stated by the membership.

    • Failure to check in appropriately and paying the due amount could remove my access to these areas.

    • To ensure a safe and enjoyable environment for all climbers, we enforce a three strike policy. If our staff determines that your behaviour poses a safety risk, they will kindly request you to conclude your session and may recommend booking an appropriate induction for further guidance.

    Gym Space Rules

    • Equipment use is at your own risk. Please use equipment that you are familiar with to avoid injury.

    • Under 18s are not allowed in the gym space unless with a coach.

    • Seek medical advice before using training equipment.

    Studio Space Rules

    • Studio use is limited to booked sessions. Studio access out of these times are prohibited.

    • Children under 18 may not use the space unless specified.

    • No footwear or food in the studio (exceptions apply).

    • Wear appropriate clothing.

    Waivers & Access

    • All customers must have signed the appropriate waiver for the activity they are participating.

    • All adults must watch the safety video and sign a waiver before climbing.

    • First-time climbers are strongly encouraged to take an induction session.

    • Under 18s require supervision or assessment for unsupervised access.

    • For cancelling a class, event or private session, you will receive a full refund for giving notice 48 hours before the start time.

    • For regular scheduled studio classes, we will administer a refund in the form of a class credit. You will receive this credit for giving notice up to 2 hours before the class start time.

    • In the event of Yonder cancelling a booking, the client will be entitled to one of the following:

      • If a transfer is available to an alternative course/date, this will be administered to the customer.

      • If no transfer is available, a full refund will be given.

    • Gift cards and account credits are not refundable or exchangeable for monetary value.

    • Refunds will not be given for the following:

      • Missed classes during a term or course

      • Late arrival to a class

      • After ANY use of a credit pack or pre paid membership days

  • All Memberships

    All memberships start from the date of purchase

    After a single use of a Pass Pack, Credit Pack or Membership, it cannot be refunded for monetary value, but you can cancel after a minimum 3 month period.

    Membership Perks

    • Climbing Membership: Access to the climbing wall + gym + 50% off studio classes

    • Studio Membership: Unlimited studio classes + gym + 50% off single climbing entries

    Pass Packs & Credits

    • All Pass Packs and Studio Credits have a 1 year expiry

    • Once a Pass Pack or Credit has been used the pack is no longer refundable.

    Monthly (EFT) Memberships

    • Paid monthly by direct debit.

    • EFT’s hold a 3 month minimum term once purchased.

    • After 3 months, you’re free to cancel or freeze whenever you like (just let us know at least 1 day before your next billing date).

    • If you cancel too early, we may still charge for the remaining months in the 3-month term.

    Joint Memberships

    • Acts the same as a Monthly (EFT) Membership for two people.

    • You don’t have to visit together.

    • If one of you needs to freeze their half, that’s totally fine—the other will pay the solo member rate during that time.

    • We’ll help calculate any pro-rated costs when it’s time to unfreeze.

    Prepaid Memberships

    • This membership will expire the number of month you select from the date of purchase.

    • Once a membership has been used it can be cancelled at any time, however, no refund will be given for any remaining balance.

    Freezing Your Membership

    • To freeze, just email us at info@thisisyonder.com

    • Prorated charges may apply

    • Your climbing freeze date will freeze from the upcoming billing date. You will have the rest of the paid month to use.

    • You can freeze your membership for a minimum of 7 days and a max of 30 days.

    • You can freeze for up to

      • 3 times per year

      • 2 time per 6 months

      • 1 time per 1 month

  • Supervised Climbing for Under 18s

    • Kids under 18 must be supervised by a competent adult unless they’ve been signed off for Unsupervised climbing by a Yonder member of staff.

    • No kids under 3 years old on the mats.

    • Supervising adults must do a family induction first to be signed off as competent.

    • One supervisor can supervise up to:

      • 2 kids aged 6–17

      • OR 1 child aged 3–5

    • Supervisors must not climb at the same time as 6-17 year olds

    • Supervisors must not climb at all while supervising 3-5 year olds.

    • Supervisors also must:

      • Be over 18

      • Not be under the influence of alcohol or drugs

      • Be able to answer our safety questions (or you’ll need another induction)

      • Sign the appropriate documents — one form must be signed for each participating child.

    Unsupervised 14–17 Year Olds

    Participants aged 14–17 can climb unsupervised —but only after going through an assessment with our coaches. Here’s what’s needed:

    • Completion of the Unsupervised U18 Form

    • Booked assessment for participant. Assessments are £20 per participant.

    • We may approve unsupervised climbing based on:

      • Membership in the GB Climbing Squad

      • NIBAS or NICAS certificates

      • Participation in another climbing centre’s squad

      • Have demonstrated safe and responsible climbing at Yonder.

    Group Sessions for Under 18s

    We offer fun and safe group activities for kids, including:

    • Kids Term Clubs

    • Half-Term Clubs

    • Private sessions

      For any of these, we’ll need a parent or guardian’s consent before the child can take part.

    Guidance & Rules for Supervision

    All minors under the age of 18 must be directly supervised by a responsible adult (age 18+) at all times.

    The safety of the Minor and others depends on active and engaged supervision. Please adhere to the following:

    Adult Supervisor Must:

    • Remain within the climbing area and maintain visual contact with the minor(s) at all times.

    • Ensure the minor(s) follows all safety rules and facility instructions.

    • Be attentive and not distracted (e.g., no phone calls, reading, or leaving the area).

    • Intervene immediately if unsafe behaviour is observed.

    • Limit the number of minors supervised to no more than 1 child if under 5yrs, and no more than 2 children from 6yrs and above.

    • Never climb at the same time as the supervised minor(s)

    • Adhere to the General Centre Rules as stated in the 18+ Waiver.

    Minors Must:

    • Stay within a close reachable distance to the supervisor at all times.

    • Never climb above their capability to reduce the risk of uncontrolled falls.

    • Use proper downclimbing techniques - no jumping from the top of the wall.

    • Refrain from rough play, or climbing unsafely near others.

    • Never run in the centre, especially underneath other climbers.

    • Not use the gym space.

    Important Notes:

    • If you are not the parent/guardian and the parent/guardian is not present then you may act on their behalf in loco parentis if you are over the age of 18 and have direct permission from the parent/guardian of the minor to do so. Please ensure that you have fully informed the parent/guardian of the activity that their junior will be participating in and have relayed the risks, conditions of use and house rules to them prior to confirming their consent.

    • If supervision is not adequate, Yonder staff may intervene and request you to stop climbing.

    • Repeated violations may result in a request to book an additional family induction or suspension of access.

  • BOOKING

    • Eligibility: Open sessions are for climbers aged 16 and over. Climbers under 18 must complete a Yonder Under 18 Assessment before attending.

    • Inductions: A valid Highball induction is required to participate in open sessions. No induction, no climb.

    • Booking Process: If you plan to join an open session on the same day as your induction, both the induction and the session must be booked in advance. Spots are not guaranteed otherwise.

    • Cancellations: Cancellations must be made at least 24 hours in advance via email. We cannot accept cancellations through other channels.

    • Late Cancellations & No-Shows: Late cancellations or no-shows will result in a strike. After three strikes, future Highball bookings will require payment, even for members.

    • Non-Members & Pass pack Holders: Late cancellations or no-shows will result in a forfeited booking fee or session pass.

    • Late Arrivals: Arriving more than 10 minutes late may result in losing your spot in the session.

    SAFETY

    • Waivers: All participants must be registered with Yonder and complete both the bouldering and highball waivers.

    • Induction Requirement: A completed Highball induction is required before participating in open sessions.

    • Supervision: Highball sessions are supervised by staff. Participants cannot use the highball without supervision.

    • Airbag & Wall Use: Only one participant is allowed on the wall and airbag at any time.

    • Prohibited Activities: Aerial stunts and any objects on your person or on the airbag are not permitted.

    • Age Restrictions: The highball is only for climbers aged 16 and over.

    • Climbing Difficulty: We recommend climbers be comfortable with V3 overhangs for the best experience.

    • Alcohol: Participants are not permitted to consume alcohol before climbing the Highball.

    INDUCTIONS

    • Competency Test: To be signed off, you must demonstrate 2 competent falls from 4 meters or higher.

    • Safety Responsibility: While Yonder coaches provide supervision, participants are responsible for their own safety and must follow all safety guidelines.

    • Induction Duration: Highball inductions last 1 hour, and you can use the full hour to complete your falls.

    • Coach’s Discretion: Coaches can refuse entry or shorten your time if your behavior is deemed unsafe.

    • Competency Assessment: Coaches reserve the right to assess your competency and may not sign off if you do not meet required standards. No refunds will be issued in these cases.

    FALLING AND DESCENDING

    • Top-Out Requirement: The highball is a top-out wall, and participants should top out whenever possible.

    • Descending: To descend, climb to the lowest point using the easiest route and perform a controlled fall. Do not climb back down the highball.

    • Descending with Caution: Always check the area below you before descending.

    • Airbag Limitations: The airbag reduces but does not eliminate all risks of injury.