Purchase Policies

If you book on the phone, on the website, or Momence, you will be deemed to have read and accepted these terms and conditions and the general information pages contained on our website.

All customers must make a full payment to attend a class. Payment can be made by telephone, online or in person at the centre by credit or debit card.

All classes can be booked online. Our online bookings take priority over drop-in clients.

If there is space available in the class, we will accommodate clients where possible.

Classes start at the advised time. Clients are encouraged to sign in at least 5-10 minutes before the start time to avoid their space being passed onto a wait-listed client.

We reserve the right to refuse any booking.

Yonder will provide confirmation of online bookings via email. In the unlikely event that the requirements cannot be met after booking, the centre will contact the customer to make alternative arrangements when possible.

Yonder reserves the right to cancel a booking for reasons that are out of our control (e.g. teacher unavailability, illness or adverse conditions).

Facilities Terms & Conditions

All clients are entitled to use The Studio’s facilities during scheduled sessions. Clients are not to use the studio outside of their booked sessions.

Children under the age of 18 may not use the studio or attend any regular classes, unless specified in the class description. Yonder reserves the right to refuse any minor into The Studio.

Details of class times may vary from time to time. Any changes in class times will be published by Yonder on our website and on Momence online.

Clients are requested to wear appropriate clothing for their class. We do not permit footwear in the studio, and we request that all footwear be left in the space provided outside of the studio.

Yonder does not accept liability for any loss or damage to personal belongings. For security reasons, clients are advised to place personal belongings in the lockers provided.

Although we always endeavour to give any article of lost property to the owner, we do not take responsibility for any item held in lost property. Such items will be kept until claimed. We will hold lost items for no longer than 2 weeks, after which, the item will either be donated or destroyed.

I am aware that owning a membership or credit pack with the Studio grants me access to the gym and stretching areas to be used with due care. I also understand that this does not grant me free use of the climbing wall and failure to sign in using a climbing specific waiver and paying the due amount could remove my access to these areas.

Health & Safety

If there is any doubt of physical or mental health that might cause injury to the client or others, the client must consult his/her doctor before attending classes.

All clients must notify their teachers of any health issues prior to starting the class.

It is important to note that our teachers are not trained medical professionals and are not qualified to define someone’s ability to participate in any class. This falls to the personal responsibility of the individual client.

If the client is pregnant, please consult a doctor before attending any regular classes. Please also notify your teacher beforehand if you do attend any regular classes.

Smoking is not allowed anywhere in the building.

Clients are not permitted to walk into any climbing area marked by the matted areas. Clients must complete a separate waiver and induction to access these areas.

Cancellations

All Yonder Studio sessions can be cancelled with a full credit refund up to 2 hours before the class start time. Any cancellations made after this will not be credited back to the client’s account.

Personal Training and Gym session bookings can be cancelled with a full credit refund up to 24 hours before the class start time. Any cancellations made after this will not be credited back to the client’s account.

Waitlists

If signing up to a waitlisted spot on a class; Customer recognises this does not guarantee a place on the requested class.

Customers will also be responsible for checking if their spot has been secured into the class.

The waitlist time will close 4 hours prior to the class time.

If the customer has been moved from the waitlist to the class, they will be responsible for letting Yonder know in the required time if they cannot make the class.

If the customer does not let Yonder know they cannot make the class within the required cancellation period, they will be responsible for any no show fees required for the class.

See No Show Policy in waiver.

No Show Policy

Failure to cancel a class will incur a charge of £2.50 taken directly from the customer's account.

This may be disputed by sending an email to info@thisisyonder.com

Refunds: Single Sessions & Credit Packs

We offer refunds as credits back into your accounts only.

Only cancellations adhering to our cancellation policy above will be granted a full refund back into your account.

Gift cards and account credits are not refundable or exchangeable for monetary value.

Credit Packs have a 12 month expiration from the date of purchase. This may be extended under specific circumstances. Credit Packs are non-refundable if the client has used any/all credits within the pack.

For membership refund policies, see: Memberships

Memberships

Clients are able to cancel their membership at any time, however, no refund will be given for any remaining balance.

There is a minimum subscription period of 3 months for rolling memberships.

Customers may cancel or freeze, only after this 3 month period.

Members are benefiting from the preferential membership rates and therefore, it is reasonable that Yonder holds the rights to charge clients for all payments due over the course of the minimum subscription period, regardless of whether a client requests to cancel before the minimum subscription period has been completed.

A client who is purchasing a monthly rolling membership has the right to cancel their membership anytime. If the client wishes to reinstate their membership, they will have to purchase a new membership.

Members who need to take a temporary break for any reason may freeze their memberships via email notice to info@thisisyonder.com

There is a minimum freezing period of 1 week.

Members are responsible for ensuring that their contact and billing information is correct and up-to-date. Should a payment be declined, the member’s account will be suspended until the required amount is paid.