TERMS OF USE

 

Climbing

Registration and Payment Terms and Conditions

To partake in any climbing activities at Yonder you must first have registered on our system, watched our safety video, signed the appropriate waiver and agreed to our Terms and Conditions of Use and Rules.

To partake in Yoga at Yonder you must have registered, read the Terms and Conditions of Use and Rules and signed the Yoga Waiver.

Climbing Waivers

Unsupervised Over 18

Unsupervised climbing is just that!  Staff will provide whatever help and advice they can, but instruction in the use of equipment or climbing techniques will only be provided where it has been booked and paid for in advance.

If a customer has never been climbing before we STRONGLY ADVISE booking into an introduction session before they go climbing unsupervised.

Supervised Under 18

  • An adult who has registered at the centre may supervise up to two novice climbers aged 5-17 years, or 1 child aged 0-4 years.

  • This form must be filled out by an Over 18 Supervising Guardian and contain all the required information for that person and the Under 18 Child. This form must then be completed in full in all required fields and signed off by a member of Yonder Staff.

  • The Supervising Over 18 must be prepared to take full responsibility for the safety of the Under 18 climbers.

  • A single form must be filled out for each child, meaning the guardian must complete the form once for every under 18 child.

  • The Over 18 Guardian can supervise 2 x Under 18 novices between 5-17 years.

  • A Family Induction must be completed to ensure safe supervision.

  • A Duty Manager can override the Family induction requirement if they are confident of the Supervisors climbing experience.

Unsupervised Under 18

All children in the centre must be supervised by an adult unless they have been assessed by the management and registered for unsupervised climbing.

This unsupervised Under 18 option is only available to climbers aged between 14-18 years.

  • Parental/Guardian consent forms must be completed before any Under 18 is signed off to climb unsupervised. This form can be found on the website or at reception.

Some factors that make a climber eligible for the Unsupervised Under 18 assessment include:

  • GB Climbing Squad

  • NIBAS / NICAS

  • Any climbing centre squad or performance group

  • Known by a Yonder staff member to be climbing at a reasonably high level in a responsible manner and has at least more than 1 years climbing experience.

Parental/Guardian Consent Form

Parent/Guardian consent forms are required before any child (Under 18) can take part in any instructed activities. This is the case for in-house, freelance instructed sessions and when completing Unsupervised U18 forms.  

In special circumstances, Under 18 year old climbers can be signed off as Unsupervised Under 18 climbers. As well as a specific assessment and Duty Manager sign off, a parent/guardian consent form must be completed before said Under 18 can climb unsupervised.

Monthly Memberships

Freezing Memberships - 

There may be an occasion where you may need to press pause on your membership, such as due to injury, or taking a much earned holiday. It is possible to freeze the following memberships:

  • 6 Month Memberships

  • 12 month Memberships

  • Monthly Rolling Membership

6 and 12 month memberships may be frozen from the date of purchase for an unlimited amount of time. 

Monthly Rolling Membership payments are made through Electronic Fund Transfer set up when you enroll onto this membership. It may only be frozen after 3 months of active membership payments. After 3 months of active membership, this too may be frozen for an unlimited amount of time.

Cancelling Memberships - 

Full refunds may be given under specific circumstances if zero days of the membership have been used. Once a prepaid membership has been used it can not be cancelled,however, it can be frozen for an unlimited period. We are unable to offer partial refunds once a prepaid membership has been used.  

Monthly Rolling Membership may be cancelled AFTER 3 months of active membership payment. To cancel a Monthly Rolling Membership, you must let us know at least 7 days BEFORE the next monthly payment of your Electronic Fund Transfer. Your membership will remain active and you are able to use the centre as usual, up until the day before the date of the next payment. 

Guest Passes -

Member guest passes are limited to 2 per month and can only be used by a guest upon their first visit to Yonder.

Black Friday Deal -

Yonder’s ‘Black Friday Deal’ is only on offer to the 30 customers which do not have a current membership at Yonder. Purchase must take place online between 00.01am and 11.59 on the 26th of November 2021

PASS PACKS

Pass packs have a 12 month expiration from the date of purchase. This may be extended under specific circumstances.

Pass packs are non-transferable.

We do not offer partial refunds once passes have been issued. Full refunds may be given under specific circumstances if none of the passes have been used.

Registration Renewal

We will request that you renew your registration to the centre at least every three years. This is to ensure that you have received, read and understood our Conditions of Use and Rules and to keep your personal information up to date. There is no additional charge for renewal of registration to the centre.

 
 

Studio

Studio Waiver

All customers must read and agree to the waiver when registering with Yonder Studio.

If you book on the phone, on the website, or Mindbody, you will be deemed to have read and accepted these terms and conditions and the general information pages contained on our website.

 

General Terms

Pricing & Bookings

  • All customers must make a full payment to attend a class. Payment can be made by telephone, online or in person at the centre by credit or debit card.

  • All classes can be booked online. Our online bookings take priority over drop-in clients.

  • Classes start at the advised time. Clients are encouraged to sign in at least 5-10 minutes before the start time to avoid their space being passed onto a waitlisted client.

  • Yonder reserves the right to refuse any booking.  

  • Yonder will provide confirmation of online bookings via email. In the unlikely event that the requirements cannot be met after booking, the centre will contact the customer to make alternative arrangements when possible.

  • Yonder reserves the right cancel a booking for reasons that are out of our control (e.g. teacher unavailability, illness or adverse conditions).

Cancellation Policy

Class bookings can be cancelled with a full credit refund up to 2 hours before the class start time. Any cancellations made after this will not be credited back to the client’s account.

Workshops and course cancellations: must be 1 week before the start date of the session. If cancellation is less than 1 week before, the class is non refundable.

Private Groups: Will be invoiced for the session. Yonder reserves the right to invoice a 50% cancellation fee for any no shows. Details for the invoice will be taken at the time of the booking and a confirmation email sent.

No-Show Policy

A failure to turn up for a booked class without prior cancellation will not be refunded back to the client.

Refund Policy

We offer refunds as credit into your account only.

Only cancellations adhering to our cancellation policy above will be granted a full refund back into your account.

Gift cards and account credits are not refundable or exchangeable for monetary value.

ClassPacks are not refundable if the client has used any credits within the pack

For membership refund policies, see MEMBERSHIPS

pass packs

Pass packs have a 6 month expiration from the date of purchase. This may be extended under specific circumstances.

We do not offer partial refunds once passes have been issued. Full refunds may be given under specific circumstances if none of the passes have been used.

Pass packs are non-transferable.

MEMBERSHIP Policies

PREPAID MEMBERSHIP

Full refunds may be given under specific circumstances if zero days of the membership have been used. Once a prepaid membership has been used it can not be cancelled. We are unable to offer partial refunds once a prepaid membership has been used.  

ROLLING MEMBERSHIP

There is a minimum subscription period of 3 months. If a client wishes to cancel their subscription before the 3 month period is met, Yonder Yoga will hold the right to claim payment for the outstanding month(s)

Clients are able to cancel their membership at any time, however, no refund will be given for any remaining balance.

Members who need to take a temporary break for any reason may freeze their memberships via email notice to studio@thisisyonder.com

Members are responsible for ensuring that their contact and billing information is correct and up-to-date. Should a payment be declined, the member’s account will be suspended until the required amount is paid.